Privacy policy

Privacy Policy

Last Updated: September 25, 2026

At Nora Nova Store, we operate our online store and website, including all related information, content, features, tools, products, and services, to provide our customers with a convenient and personalized shopping experience (the “Services”). Our store is powered by Shopify, which helps us provide these Services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit NoraNova.store, use our Services, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be connected to you.

Depending on how you interact with our Services, we may collect the following information:

Contact Information: Your name, billing address, shipping address, phone number, and email address.
Payment Information: Payment card details, financial account information, transaction details, payment method, and payment confirmation. Payment information may be processed securely through our payment providers.
Account Information: Your username, password, preferences, and account settings, if you create an account with us.
Order and Transaction Information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications: Information you provide when contacting us, such as customer service inquiries, questions, or feedback.
Device Information: Information about your device, browser, IP address, network connection, and other technical identifiers.
Usage Information: Information about how and when you interact with or navigate our website.

How We Collect Your Information

We may collect personal information from the following sources:

Directly from you, when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information.
Automatically, when you visit or use our website through cookies and similar technologies.
From Service Providers, when companies provide technology, payment, shipping, analytics, or other services on our behalf.
From Partners or Third Parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to process and fulfill orders, process payments, arrange shipping, manage returns and exchanges, provide customer support, maintain accounts, remember preferences, and improve your shopping experience.

Marketing and Advertising

With your permission where required by law, we may use your information to send promotional emails, messages, or other marketing communications. You may unsubscribe from promotional communications at any time.

Security and Fraud Prevention

We may use your information to protect our website and customers, verify accounts, detect fraudulent or unauthorized activity, and maintain a secure shopping environment.

Communication

We may use your contact information to respond to questions, provide customer support, communicate about your orders, and maintain our relationship with you.

Legal Requirements

We may use or disclose personal information when required to comply with applicable laws, legal processes, government requests, or to protect our rights and the rights of our customers.

How We Share Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our Services.

These may include:

Shopify and Service Providers that assist with website hosting, payment processing, shipping, fulfillment, customer support, analytics, cloud storage, and other business operations.
Marketing and Advertising Partners where permitted by law and according to applicable privacy requirements.
Shipping and Delivery Providers when necessary to deliver your orders.
Third Parties You Authorize, when you request or consent to the sharing of your information.
Business Affiliates, where applicable.
Legal or Government Authorities, when required by law or necessary to protect our rights, customers, website, or business.
Business Transaction Parties, in connection with a merger, acquisition, sale of assets, restructuring, or bankruptcy.

Shopify

Our online store is hosted by Shopify, which provides the technology and infrastructure that allow us to operate our Services.

Information submitted through our website may be processed by Shopify and other service providers in order to provide and improve our Services. Some service providers may be located outside your country.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

Cookies and Similar Technologies

We may use cookies and similar technologies to help our website function properly, remember your preferences, understand how visitors use our website, improve our Services, and provide relevant advertising where applicable.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Websites and Links

Our website may contain links to third-party websites or services.

If you visit a third-party website through a link on our website, that website will have its own privacy policy and terms. Nora Nova Store is not responsible for the privacy, security, content, or practices of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

Security and Retention of Your Information

We take reasonable measures to help protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for purposes such as providing our Services, fulfilling orders, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our policies.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

Right to Access: You may request access to personal information we hold about you.
Right to Delete: You may request deletion of your personal information, subject to applicable legal requirements.
Right to Correct: You may request correction of inaccurate or incomplete personal information.
Right to Data Portability: In certain circumstances, you may request a copy of your personal information.
Right to Opt Out of Marketing: You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our communications.

Some rights may be subject to limitations or exceptions under applicable law.

To exercise your privacy rights, please contact us using the information provided below.

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the contact details below.

Depending on your location, you may also have the right to contact your local data protection authority.

International Data Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

When required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy and post the updated version on NoraNova.store.